FAQ

About Our E-Bikes

1. What types of electric bikes do you sell?
At Ride eBike HQ, we carry a curated selection of high-performance electric bikes including city commuters, all-terrain mountain e-bikes, folding travel models, and long-range touring bikes.
Our goal is to connect riders with trusted U.S.-based brands that focus on quality, reliability, and great design.

2. Are your electric bikes street legal?
Yes! All of our e-bikes comply with standard U.S. e-bike regulations (Class 1, 2, and 3 models).
Before purchasing, please check your local regulations for speed limits or throttle restrictions.

3. What’s the range of your e-bikes?
Range varies by model, terrain, and assist level.
Most of our bikes can travel 25–75 miles per charge, depending on battery capacity and riding conditions.

4. How fast can your e-bikes go?
Our e-bikes typically reach top speeds between 20 and 28 mph, depending on class and motor type.

5. Do you offer test rides?
At this time, Ride eBike HQ operates as an online dealership, which means we don’t offer physical test rides.
However, we provide detailed specs, reviews, and expert support to help you choose the perfect e-bike.

Shipping & Delivery

6. Where do you ship?
We currently ship to all 50 U.S. states.
All orders are shipped directly from our U.S. supplier warehouses for fast, reliable delivery.

7. How long does delivery take?
Most orders are delivered within 5–10 business days once shipped.
We’ll send you tracking information as soon as your bike leaves the warehouse.

8. Do you offer free shipping?
Yes! We offer free shipping on all electric bikes within the continental United States.

9. Do you ship internationally?
At this time, we only serve U.S. customers, but we plan to expand internationally in the future.

Orders & Payments

10. What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.
Financing options are being added soon to make purchasing your e-bike even easier.

11. Can I cancel or change my order?
Orders can be modified or canceled within 24 hours of placement.
Once your order ships, it cannot be changed — but you can initiate a return following our return policy below.

Returns & Warranty

12. What is your return policy?
We accept returns on unused, undamaged items within 30 days of delivery.
Returned products must be in original packaging and include all components.
Please contact us before returning any item for approval and instructions.

13. Who pays for return shipping?
Return shipping costs vary by brand and reason for return.
We’ll provide detailed instructions once your return is approved.

14. Do your bikes come with a warranty?
Yes! Every e-bike includes a manufacturer warranty, typically covering 1–2 years on the motor, battery, and frame.
Warranty coverage varies slightly by supplier — we’ll include full details with your order confirmation.

15. How do I file a warranty claim?
Simply contact us at samuelsotopsuccess@gmail.com
 with your order number and issue description.
We’ll coordinate directly with the manufacturer on your behalf to ensure quick resolution.

Maintenance & Support

16. How should I care for my e-bike battery?
Charge your battery indoors using the provided charger and avoid extreme temperatures.
Try not to leave your battery completely discharged for long periods — recharge after every few rides for best performance.

17. What if I need replacement parts or accessories?
We can help! Contact us with your bike model and part request, and we’ll source genuine components directly from our suppliers.

18. How can I contact customer support?
You can reach us anytime by emailing samuelsotopsuccess@gmail.com
or by using our Contact Page

We reply within 24 hours during business days.

Additional Information

19. Do you work with specific brands?
Ride eBike HQ partners exclusively with trusted, U.S.-based electric bike manufacturers.
We handpick every brand based on quality, warranty, and service reputation.

20. Are you an authorized dealer?
Yes — Ride eBike HQ works directly with authorized U.S. suppliers and distributors to ensure genuine products, valid warranties, and full after-sale support.