Shipping policy
Ride eBike HQ – Shipping Policy
At Ride eBike HQ, we partner with top-tier manufacturers and suppliers to ensure fast, reliable delivery for every order. All ENVO e-bikes and accessories ship directly from our U.S. warehouses to customers across the continental United States.
We strive to make the delivery process as smooth and transparent as possible.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Once your order is processed, you will receive an email with your tracking number and shipping confirmation.
Orders are shipped directly from our manufacturer’s warehouse (e.g., ENVO Drive Systems) to your address using trusted carriers such as FedEx, UPS, or similar services.
Shipping Time
Estimated delivery time: 3–7 business days for most locations in the continental U.S.
Rural areas or special-order models may take slightly longer.
Delivery times are estimates and may vary due to warehouse location, carrier delays, or holidays.
Shipping Areas
Currently, Ride eBike HQ ships to addresses within the continental United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or international destinations at this time.
Shipping Costs
Free shipping on all ENVO e-bike orders across the U.S.
Accessories and replacement parts may include a small handling fee (calculated at checkout).
Large items ship via freight carrier when necessary, with liftgate service included for easy delivery.
Tracking Your Order
Once your order ships, you’ll receive an email containing your tracking link. You can track your shipment’s progress directly through the carrier’s website.
If you have not received your tracking number within 5 business days, please contact us at samuelsotopsuccess@gmail.com and we’ll assist you immediately.
Damaged Shipments
If your bike or product arrives damaged:
Take clear photos of the packaging and the affected area.
Contact us at samuelsotopsuccess@gmail.com
within 48 hours of delivery.
We’ll work directly with ENVO and the shipping carrier to resolve the issue quickly, through replacement, repair, or refund as applicable.
Missed Deliveries / Wrong Address
Please ensure your shipping address is correct before placing an order.
Ride eBike HQ is not responsible for delays or additional costs caused by incorrect or incomplete addresses.
If a shipment is returned to the warehouse, reshipping fees may apply.
Pre-Orders / Out-of-Stock Items
If a product is temporarily out of stock or listed as a pre-order, we’ll notify you with an estimated ship date.
You can cancel your order for a full refund anytime before the item ships.
Contact Us
For any shipping questions, please reach out to: samuelsotopsuccess@gmail.com
2295 Reserve Dr. Brentwood, California, USA