Terms of service

Ride eBike HQ – Terms of Service

Welcome to Ride eBike HQ. By accessing or using our website (rideebikehq.com), you agree to the following terms and conditions. Please read them carefully before placing an order.

General

Ride eBike HQ operates as an online retailer of high-quality electric bikes and related accessories. All products are shipped directly from authorized manufacturers or U.S. warehouses.

We reserve the right to update prices, modify content, or discontinue products at any time without prior notice.

Orders & Payments

By placing an order, you agree that all information provided is accurate and complete.
Payments are processed securely through Shopify Payments or PayPal. We do not store credit-card information.

Shipping

We currently ship within the continental United States.
Delivery times may vary depending on warehouse location and product availability.

Returns & Refunds

Our return and refund process is governed by our Refund & Return Policy, available on this site.

Product Information

We strive to ensure all product descriptions, specifications, and prices are accurate.
However, occasional errors may occur. We reserve the right to correct such errors and cancel or refund affected orders.

Warranty

All products are covered by the manufacturer’s original warranty (typically 1 year).
Ride eBike HQ is not responsible for warranty service or claims beyond the manufacturer’s terms.

Privacy

We value your privacy. Personal information collected during checkout is used solely to process your order and communicate with you about your purchase. We never sell or share your data.

Limitation of Liability

Ride eBike HQ shall not be held liable for indirect or consequential damages resulting from the use of products purchased from this website.

Contact

For questions, please reach out to us at:

samuelsotopsuccess@gmail.com

2295 Reserve Dr. Brentwood, California, USA